Find answers about ordering, custom production, boat windows, signs, delivery, installation, payments and returns.
If you can’t find what you need, contact us at info@plexireklame.hr or +385 (0)21 896 507.
Yes. A large part of our production is custom-made.
We can manufacture products according to your dimensions, drawings, designs and other specifications. Depending on the product, we can also help with design and technical preparation before production.
Send us your idea and the information you already have, and we’ll help determine what is needed to manufacture it.
You can request a quotation through our website or contact us directly.
For most custom projects, the process is:
Enquiry → Specifications → Quotation → Design/technical approval → Payment → Production → Delivery or installation
The exact process depends on the product and complexity of the project.
The more information you provide, the more accurately we can prepare your quotation.
Useful information includes:
Don’t worry if you don’t have everything. Send us what you have and we’ll help you determine what else is needed.
Yes.
You can send us drawings, sketches, dimensions, logos, graphics or reference photographs.
For more complex products, we may prepare a production drawing or visualisation for your approval before manufacturing begins.
Unless otherwise agreed, a custom order is confirmed once the required payment has been received and we have the information and approvals required to begin production.
Contact us as soon as possible.
If production has not started, changes may be possible.
Once production has begun, changes may result in additional costs or may no longer be possible depending on how far manufacturing has progressed.
Yes.
We manufacture boat windows and windscreens in different shapes and dimensions according to customer requirements.
You can choose from commonly ordered configurations or send us your own dimensions, drawings or existing window information.
Depending on the project, an existing window may be useful as a reference or template.
Contact us before sending anything so we can determine the best way to reproduce your window.
Yes.
For custom-cut products, you can provide your own measurements or technical drawing.
Please measure carefully. Products manufactured correctly according to customer-supplied dimensions may not be returnable simply because the supplied measurements were incorrect.
If you are unsure how to measure your window, contact us before ordering.
Material depends on the application, dimensions, required appearance and technical requirements.
Product pages provide information about available options where applicable. For custom projects, we can recommend a suitable material based on your requirements.
Yes, tinted options are available for suitable products and applications.
Contact us with your dimensions and preferred appearance to discuss the available options.
Yes.
We manufacture illuminated and non-illuminated signage for commercial and marine applications, including custom letters, logos, signs and yacht names.
Available construction, materials, finishes and lighting options depend on the project.
Yes.
Send us your logo, approximate required dimensions, photographs of the installation location and any preferences regarding materials or illumination.
Vector artwork is preferred where available, but if you are unsure which file to send, contact us.
Yes.
We manufacture custom yacht and boat names in different materials, finishes and lighting configurations.
Send us the name, approximate dimensions and desired appearance, or ask us to help develop the solution.
Yes.
Illuminated yacht names are available in various configurations depending on the design, dimensions, mounting location and required finish.
For a quotation, send us the yacht name, approximate dimensions and, where possible, a photograph of the installation area.
Yes.
Our work includes design and technical preparation as well as manufacturing.
If you already have a finished design, we can work from your files. If you only have an idea, reference image or sketch, contact us and we can help develop it into a manufacturable solution.
Vector files are preferred for logos, lettering and graphics where available.
Common useful formats include PDF, AI, EPS and SVG.
High-resolution images can also be useful as references.
If you’re unsure, simply send us the best file you have and we’ll let you know whether anything else is required.
For custom projects requiring design or technical preparation, we may provide a drawing, layout, proof or visualisation for approval before manufacturing.
Please carefully check dimensions, spelling, layout and other specifications before approving the design.
Production time depends on the product, quantity, materials and complexity of the project.
Standard products may be available relatively quickly, while custom manufacturing requires additional production time.
The expected production period will be displayed on the product page or communicated in your quotation/order confirmation where applicable.
For custom orders, production normally begins after:
Our products are manufactured by Plexi in Croatia.
We have been working with signage, acrylic and custom manufacturing since 1994.
We currently accept:
Available methods may vary depending on the type of order.
Yes, unless another arrangement has been expressly agreed.
Custom production normally begins after the required payment has been received.
We deliver throughout Europe, including EU and non-EU European countries.
Availability and shipping methods depend on the product, dimensions, weight and destination.
Depending on the order, we use:
Yes.
Orders can be collected from:
Put Kave 2d
21212 Kaštel Sućurac
Croatia
Please wait until we confirm that your order is ready before arriving.
Collection hours:
Monday–Friday: 08:00–16:00
Saturday–Sunday: Closed
Shipping depends on the product, package dimensions, weight and destination.
For standard webshop products, the shipping cost may be calculated during checkout.
Large, fragile or custom products may require an individual shipping quotation.
Yes. We can deliver to non-EU European countries.
These shipments may be subject to customs procedures, import VAT, duties or other local charges.
Yes.
The Plexi team can provide professional installation for suitable products and projects.
Installation is not automatically included with every purchase and will be specified in the quotation or order confirmation where applicable.
Installation availability depends on the project and location.
We work throughout Croatia and can arrange installation further afield for suitable projects.
For projects outside our usual area, travel, transport, accommodation, equipment and other installation costs may be calculated separately.
Many products can be supplied without installation.
Depending on the product, we may provide installation instructions or technical information.
Large, heavy, electrical or technically demanding products may require professional installation.
Eligible standard products purchased online may be subject to the statutory consumer right of withdrawal.
Please see our Returns, Refunds & Complaints Policy for complete information.
Products made specifically to your dimensions or clearly personalised generally cannot be returned simply because you changed your mind where the applicable legal exception to the right of withdrawal applies.
Examples may include custom boat windows, personalised yacht names, custom signs and products manufactured according to customer-supplied dimensions.
This does not affect your rights if the product is defective, damaged or was manufactured incorrectly.
If we manufactured the product correctly according to dimensions you supplied and those dimensions were incorrect, this is generally not considered a manufacturing defect.
Contact us anyway. Depending on the product, we may be able to modify it or manufacture a replacement.
Additional costs may apply.
Contact us at info@plexireklame.hr and include your order information, a description of the issue and photographs where useful.
If the product does not conform to the agreed specifications, we will review the issue and provide the appropriate remedy in accordance with applicable law.
Photograph the packaging and product as soon as possible and contact us.
If possible, photograph:
Keep the packaging until the issue has been resolved.
Yes.
We work with both private customers and businesses.
For larger quantities, commercial signage, recurring production or specialised projects, contact us directly for a quotation.
Yes.
We have in-house production capabilities for both individual custom projects and series production.
Contact us with the product, approximate quantity and required delivery schedule so we can evaluate the project.
We’re happy to help.
Email: info@plexireklame.hr
Telephone: +385 (0)21 896 507
Different Shop / Plexi
Put Kave 2d
21212 Kaštel Sućurac
Croatia
Business hours:
Monday–Friday: 08:00–16:00
Saturday–Sunday: Closed