At Different Shop, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or place an order.
This Privacy Policy explains how Different Shop collects, uses, stores and otherwise processes personal data when you visit different-shop.hr, purchase our products, request a quotation, create an account, communicate with us, subscribe to marketing communications or use our AI assistant.
We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Croatian data protection legislation.
The controller responsible for the processing of personal data through different-shop.hr is:
[REGISTERED COMPANY NAME — REQUIRED]
Put Kave 2d
21212 Kaštel Sućurac
Croatia
[OIB — REQUIRED] [VAT ID — REQUIRED]
Email: info@plexireklame.hr
Telephone: +385 (0)21 896 507
Business hours:
Monday–Friday: 08:00–16:00
Saturday–Sunday: Closed
For questions regarding this Privacy Policy or the processing of your personal data, you can contact us using the details above.
The personal data we collect depends on how you interact with Different Shop.
We may process the following categories of information.
This may include:
first and last name;
company name;
billing and delivery address;
email address;
telephone number;
VAT identification information where applicable; and
other information required to communicate with you or fulfil an order.
If you create a customer account on different-shop.hr, we may process information associated with that account, including:
name;
email address;
billing and shipping information;
order history;
account preferences; and
login and account-related technical information.
Passwords are managed through the Website’s authentication system and should not be shared with us or other persons.
When you make a purchase or request a custom product, we may process:
products ordered;
quantities;
prices;
payment status;
invoices;
delivery information;
order history;
correspondence relating to the order; and
information required to manufacture, deliver or install the product.
Many Different Shop products are manufactured according to individual customer requirements.
For these projects, we may receive and process information such as:
product dimensions;
measurements;
technical requirements;
drawings;
sketches;
photographs;
installation information;
vessel or project information;
names or text to be incorporated into products;
logos and artwork;
design files; and
other materials voluntarily provided by the customer.
Some of these materials may contain personal data.
Customers should avoid sending personal data that is unnecessary for the requested product or service.
When you contact us through a contact form, quotation form, email, telephone or another communication channel, we may process the information necessary to respond to your enquiry.
This may include your:
name;
email address;
telephone number;
company;
project information;
product requirements;
uploaded files; and
message content.
We use this information to respond to your request, prepare quotations and, where applicable, take steps towards entering into a contract.
Under the GDPR, personal data must be processed on an appropriate legal basis.
Depending on the circumstances, Different Shop may process personal data on the following bases:
We process information necessary to:
process orders;
manufacture products;
manage customer accounts;
process payments;
arrange delivery;
provide installation where agreed;
handle returns and complaints; and
otherwise fulfil our contractual obligations.
Where you request a quotation, custom design or information about a potential order, we may process information necessary to respond to your request and prepare the proposed transaction.
Certain information must be processed and retained to comply with legal obligations, including accounting, taxation, consumer protection and other applicable requirements.
We may process personal data where necessary for our legitimate business interests, provided those interests are not overridden by the rights and freedoms of the individual.
Depending on the circumstances, this may include:
maintaining Website security;
preventing fraud and misuse;
maintaining business records;
responding to customer enquiries;
improving our services;
establishing or defending legal claims; and
protecting our business and IT systems.
Where required, we rely on your consent for activities such as:
newsletter subscriptions;
certain marketing communications;
non-essential cookies;
advertising technologies; and
certain analytics and tracking activities.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Different Shop uses WooCommerce functionality to operate its online shop.
When you browse products, create an account, place an order or use other webshop features, information may be processed as necessary to provide the service.
This may include:
products viewed;
shopping cart contents;
customer account information;
billing and shipping addresses;
order details;
IP address;
browser and device information; and
information necessary to manage checkout and orders.
Information required for accounting, taxation and other legal obligations may be retained for the period required by applicable law.
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Different Shop accepts online card payments and bank transfers.
When paying by bank transfer, payment-related information may be processed by Different Shop and the financial institutions involved in the transaction.
Online card payments will be processed through an external payment service provider.
Different Shop does not need to receive or store complete payment card information where the transaction is processed directly through the payment provider’s secure payment system.
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Payment providers process information according to their own legal obligations and privacy terms.
Different Shop may provide an AI-powered assistant through the Website using Botpress technology.
The assistant is intended to help visitors find products, provide project information, request quotations and communicate requirements to Different Shop.
When using the AI assistant, information entered into the conversation may be processed to provide the service.
Depending on what the user voluntarily provides, this may include:
conversation content;
product requirements;
dimensions and measurements;
project information;
contact information;
company information;
uploaded files or images;
technical information; and
other information included in the conversation.
Do not provide sensitive personal information through the AI assistant unless it is genuinely necessary for your request.
Users should also avoid entering passwords, complete payment card information, government identification documents or other unnecessary confidential information into the chat.
AI-generated responses may contain errors and should not be considered a final contractual quotation, technical specification or order confirmation unless expressly confirmed by Different Shop.
Information obtained through the assistant may be transferred to our team where necessary to respond to an enquiry, prepare a quotation or process an order.
[BEFORE LAUNCH: CONFIRM BOTPRESS DATA HOSTING/PROCESSING LOCATION, RETENTION SETTINGS AND ANY SUB-PROCESSORS USED BY THE FINAL CONFIGURATION]
Visitors may have the option to subscribe to Different Shop newsletters or marketing communications.
Where required, these communications will be sent on the basis of consent or another lawful basis available under applicable law.
Subscribers can unsubscribe at any time using the unsubscribe option included in marketing emails or by contacting us at:
Withdrawing from marketing communications does not affect transactional communications necessary to manage an existing order, account or customer relationship.
[ADD NEWSLETTER / EMAIL MARKETING PROVIDER ONCE SELECTED]
Different Shop uses or intends to use Google Analytics to understand how visitors interact with the Website.
Depending on the configuration and consent choices, Google Analytics may process information such as:
pages visited;
interactions with the Website;
approximate location;
device information;
browser information;
referring pages;
session information; and
other usage information.
Where legally required, Google Analytics will only be activated after the visitor has provided the necessary cookie consent.
Further details regarding analytics cookies will be provided in our Cookie Policy.
Different Shop uses or intends to use Google Ads for advertising and measuring advertising performance.
Subject to the visitor’s consent and the Website’s configuration, Google advertising technologies may be used to:
measure conversions;
understand advertising performance;
create or use advertising audiences; and
display relevant advertising.
Advertising cookies and similar technologies requiring consent will not be used before the necessary consent has been obtained.
Visitors can manage applicable choices through the Website’s cookie consent controls.
Different Shop uses or intends to use the Meta Pixel for advertising measurement and marketing purposes.
Subject to consent and configuration, the Meta Pixel may collect information about interactions with different-shop.hr and help us:
measure advertising effectiveness;
understand conversions;
create advertising audiences; and
improve advertising campaigns on Meta platforms.
Non-essential Meta tracking technologies requiring consent will only be activated after the appropriate consent has been provided.
More information will be included in our Cookie Policy.
Different Shop uses cookies and similar technologies necessary for the operation of the Website and may use additional technologies for analytics, advertising and other purposes.
Necessary cookies may be used without consent where permitted because they are required to provide functionality requested by the visitor.
Non-essential analytics, advertising and marketing technologies will be managed through the Website’s consent mechanism where consent is legally required.
Visitors can change their cookie preferences using the Website’s cookie settings.
For more information, please see our Cookie Policy.
We do not sell personal data.
Where necessary for the purposes described in this Privacy Policy, personal data may be shared with service providers and recipients such as:
website hosting and IT providers;
WooCommerce and related webshop service providers;
payment processors and banks;
courier, freight and logistics providers;
installation or project partners where necessary;
accounting and professional advisers;
newsletter and email service providers;
Botpress and relevant AI technology providers;
Google;
Meta;
security and fraud-prevention providers; and
public authorities where disclosure is required by law.
Service providers acting on our behalf receive only the information reasonably necessary to perform the relevant service and are required to process data in accordance with applicable data protection requirements.
Some technology providers used by Different Shop may process personal data outside Croatia or outside the European Economic Area.
Where personal data is transferred outside the European Economic Area, we will rely on an appropriate transfer mechanism where required by the GDPR, such as:
an adequacy decision adopted by the European Commission;
Standard Contractual Clauses;
another legally recognised safeguard; or
another applicable legal basis for the transfer.
The exact transfer arrangements depend on the providers and services configured on the Website.
We retain personal data only for as long as necessary for the purposes for which it was collected and to comply with applicable legal obligations.
Retention periods may differ depending on the type of information.
For example:
Order, invoice and accounting records
Retained for the period required by applicable accounting and tax legislation.
Customer account information
Retained while the account remains active and thereafter where necessary for legal or legitimate business purposes.
Quotation and project information
Retained for a reasonable period necessary to manage enquiries, projects, repeat orders and potential legal claims.
Customer correspondence
Retained for as long as reasonably necessary to manage the relevant enquiry, transaction or dispute.
Marketing information
Retained until consent is withdrawn, the individual unsubscribes or the information is no longer required for the relevant marketing purpose, subject to necessary suppression records.
Cookie and analytics information
Retained according to the settings of the applicable technology and the choices made through our consent system.
[FINAL RETENTION PERIODS SHOULD BE VERIFIED ONCE ACCOUNTING, NEWSLETTER, ANALYTICS AND BOTPRESS SYSTEMS ARE FULLY CONFIGURED]
Subject to the conditions and limitations provided by applicable law, individuals may have the right to:
request access to their personal data;
request correction of inaccurate or incomplete personal data;
request deletion of personal data;
request restriction of processing;
object to certain processing;
request data portability;
withdraw consent where processing is based on consent; and
lodge a complaint with a competent supervisory authority.
Not every right applies in every circumstance. For example, we may need to retain certain information where required by accounting, tax or other legislation.
To exercise your data protection rights or ask a question about your personal data, contact:
Please describe your request clearly enough for us to identify the relevant information.
We may request reasonable information necessary to verify your identity before acting on certain requests.
Requests will be handled within the periods required by applicable data protection law.
If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent data protection supervisory authority.
For Different Shop in Croatia, the relevant supervisory authority is the:
Croatian Personal Data Protection Agency (AZOP)
Agencija za zaštitu osobnih podataka
You may also have the right to contact another competent supervisory authority where applicable under the GDPR.
We use appropriate technical and organisational measures intended to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.
These measures may include access controls, secure connections, software updates, backups and other measures appropriate to the Website and the nature of the information processed.
However, no internet-based system can guarantee absolute security.
Customers are responsible for keeping their account credentials confidential and should contact us if they suspect unauthorised access to their account.
Different Shop products and services are not specifically directed at children.
We do not knowingly seek to collect personal data directly from children for marketing or webshop account purposes where doing so would be inconsistent with applicable law.
If we become aware that personal data has been collected inappropriately, we will take reasonable steps to address the situation.
Different Shop may use automated systems, including an AI assistant, to help visitors navigate products, provide preliminary information and submit enquiries.
The AI assistant does not independently conclude contracts on behalf of Different Shop unless explicitly stated otherwise.
Important decisions relating to custom quotations, manufacturing specifications and individually negotiated orders are confirmed through our normal ordering process.
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We may update this Privacy Policy when our Website, processing activities, service providers or legal obligations change.
The current version will be published on this page together with the date of the latest update.
Where required by law, we will provide additional notice or request renewed consent for relevant changes.
For privacy and data protection enquiries, contact:
[REGISTERED COMPANY NAME — REQUIRED]
Put Kave 2d
21212 Kaštel Sućurac
Croatia
[OIB — REQUIRED] [VAT ID — REQUIRED]
Email: info@plexireklame.hr
Telephone: +385 (0)21 896 507
Business hours:
Monday–Friday: 08:00–16:00
Saturday–Sunday: Close