Last updated: [DATE]
Different Shop delivers standard and custom-made products throughout Europe.
Because our products range from small webshop items to large custom signs, boat windows, windscreens and other specialised products, the available delivery method, cost and delivery time depend on the individual order.
The seller is:
🔴 [REGISTERED COMPANY NAME — REQUIRED]
Put Kave 2d
21212 Kaštel Sućurac
Croatia
🔴 [OIB — REQUIRED]
🔴 [VAT ID — REQUIRED]
Email: info@plexireklame.hr
Telephone: +385 (0)21 896 507
Different Shop delivers throughout Europe, including EU and non-EU European countries.
Delivery availability may depend on:
destination;
product dimensions and weight;
product type;
fragility;
packaging requirements;
available carriers; and
customs or transport restrictions.
If standard shipping is not available for a particular product or destination, please contact us and we will determine whether an alternative delivery solution is possible.
Depending on the product and destination, orders may be delivered using one of the following methods:
Standard and smaller products may be shipped using parcel or courier services.
The available service and shipping price may depend on the delivery destination and package dimensions.
Large, heavy, fragile or specialised products may require freight or pallet transport.
This may apply to products such as larger signs, boat windows, windscreens, panels and other custom-manufactured items.
Freight arrangements and costs may be quoted separately where they cannot be calculated automatically through the webshop.
Orders may also be collected from our premises at:
Different Shop / Plexi
Put Kave 2d
21212 Kaštel Sućurac
Croatia
Customers should wait for confirmation that their order is ready before arriving for collection.
Collection hours:
Monday–Friday: 08:00–16:00
Saturday–Sunday: Closed
For large or specialised orders, we recommend arranging the collection time with our team in advance.
For suitable projects, delivery and professional installation may be arranged directly by the Plexi team.
Installation is not automatically included with every product.
Where installation is required, its availability, location, price, travel requirements and other project-specific conditions will be confirmed in the quotation or order agreement.
Shipping costs depend on the product, package dimensions, weight, destination and delivery method.
Where possible, the applicable shipping cost will be displayed during checkout.
For oversized, fragile, heavy or custom-made products, shipping may need to be calculated individually. In such cases, the delivery cost will be communicated to the customer before the order is confirmed.
Please note that production time and shipping time are separate.
Many Different Shop products are manufactured or prepared specifically for an order.
An estimated total order timeline may therefore consist of:
Order confirmation → Design/technical approval where required → Production → Packaging → Dispatch → Transport → Delivery
Production times vary depending on the product, quantity, complexity, materials and current production schedule.
Where applicable, an estimated production time will be shown on the product page, quotation or order confirmation.
For custom-made products, production normally begins only after:
the required payment has been received;
all required measurements, artwork, specifications and other information have been received; and
any required drawing, design or technical specification has been approved by the customer.
Delays in providing required information or approval may therefore affect the expected completion and delivery date.
Delivery times vary depending on the destination and selected transport method.
Any delivery or completion date provided by Different Shop is an estimate unless a specific binding date has been expressly agreed in writing.
Once an order has been handed over to a carrier, transport may be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, customs procedures and other transport disruptions.
Where we become aware of a significant delay affecting an order, we will make reasonable efforts to inform the customer.
Products are packaged according to their size, material, weight and fragility.
Specialised products may require reinforced packaging, protective materials, crates, pallets or other transport solutions.
Where exceptional packaging requirements create additional costs, these will be included in or communicated as part of the applicable quotation or shipping arrangement.
Customers should inspect the external condition of the shipment when it arrives.
If the package appears damaged, crushed, punctured, opened or otherwise visibly affected during transport, we recommend documenting the condition before or immediately after opening it.
Where possible, take photographs of:
the complete package;
damaged areas of the packaging;
the shipping label;
internal protective packaging; and
any damage to the product.
Please contact us as soon as reasonably possible if transport damage is discovered.
Email: info@plexireklame.hr
Telephone: +385 (0)21 896 507
Prompt documentation can help us investigate the issue with the transport provider.
Nothing in this section limits mandatory consumer rights.
If you receive the wrong product or your shipment appears to be incomplete, please contact us before returning anything.
Provide your order or invoice number and, where useful, photographs of the delivered products and packaging.
We will review the order and arrange an appropriate solution in accordance with the order and applicable law.
Customers selecting collection are responsible for arranging suitable transport for the size and nature of the product.
Large acrylic sheets, signs, windows, windscreens and similar products may require appropriate vehicles and protection during transport.
Our team can provide information regarding the approximate packaged dimensions where necessary.
Once the order is ready, we will contact the customer or otherwise confirm that collection can be arranged.
Professional installation may be available for selected products and projects.
Where installation is included, the quotation or order confirmation will specify the agreed scope.
Depending on the project, installation may require consideration of:
site access;
mounting surfaces;
electrical connections;
working height;
lifting equipment;
permits or site permissions;
travel and accommodation;
parking or vehicle access; and
other site-specific requirements.
The customer is responsible for providing accurate information about the installation location and any known access restrictions.
Additional work that could not reasonably have been anticipated from the information provided may require a revised agreement or additional charge.
Products that do not include Plexi installation may be installed by the customer or another professional.
Where installation instructions or technical requirements are supplied, these should be followed.
Certain products may require professional installation due to their size, weight, electrical components, mounting method or intended use.
Damage caused solely by incorrect handling, modification or installation contrary to supplied instructions is treated separately from manufacturing defects, subject to mandatory applicable law.
Orders delivered to European countries outside the European Union may be subject to customs clearance.
Depending on the destination, additional charges may include:
import VAT;
customs duties;
customs processing fees;
brokerage charges; and
other charges imposed by local authorities or transport providers.
These charges are separate from the product price and shipping cost unless expressly stated otherwise.
🔴 [CONFIRM FINAL POLICY: CUSTOMER RESPONSIBLE FOR NON-EU IMPORT VAT, CUSTOMS DUTIES AND LOCAL FEES]
Customs procedures may also extend the delivery time.
Customers are responsible for providing a complete and accurate delivery address and contact information.
If delivery cannot be completed because incorrect information was supplied, the recipient is unavailable, delivery is refused without legal justification or the shipment is not collected from the carrier, additional transport or return costs may arise.
Where appropriate and permitted by applicable law, such additional costs may be charged to the customer.
If you need to change your delivery address, contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has been dispatched or handed over to a transport provider.
For custom orders still in production, we will make reasonable efforts to update the delivery information before dispatch.
For information regarding returns, damaged products, defective products, complaints and refunds, please see our Returns, Refunds & Complaints Policy.
For questions about production, shipping, collection or installation, contact:
🔴 [REGISTERED COMPANY NAME — REQUIRED]
Put Kave 2d
21212 Kaštel Sućurac
Croatia
🔴 [OIB — REQUIRED]
🔴 [VAT ID — REQUIRED]
Email: info@plexireklame.hr
Telephone: +385 (0)21 896 507
Business hours:
Monday–Friday: 08:00–16:00
Saturday–Sunday: Closed