Terms of sale

TERMS OF SALE
These conditions of sale define the procedure for ordering, paying, delivering and returning or complaining about the goods offered on our website. The supplier (Seller) of the products offered in the stranica.hr web store (hereinafter referred to as the "goods") is PLEXI, Kaštel Sućurac, and the buyer of the goods is a visitor to the online catalog who selects at least one product, fills out the electronic order form and sends it to the Seller.

ORDERING
The goods are ordered by electronic form and by phone. The customer must fill in the Profile with basic data for billing and delivery of the desired products and will be notified by e-mail about the completed order.
After selecting a product, you can click on its details and find out everything about it and take a closer look at it, and if you want to buy it, just click on the shopping cart and it will immediately be in it. You can choose quantities in the shopping cart, as well as cancel the purchase. At any moment, your shopping cart is visible and available to you, and you can calmly continue browsing our storefront. After shopping, go back to the shopping cart and select complete order. Notification of a successful purchase will be sent to your e-mail address.

PAYMENT
Payment can be made in the following way:

Payment slip - Internet banking

When choosing this payment method, you will receive an order confirmation with all the information required for payment to your email address. You can then make the payment using internet banking or the way you normally pay your bills - through the bank, post office, Fine, etc. Upon receipt of the payment, we will send you the ordered items.

COMMUNICATION
Various messages are automatically sent to the user's e-mail address after completed activities (registration confirmation, order confirmation, delivery or cancellation notification, confirmation of card debit or transaction cancellation). It is the user's duty to provide correct information about a valid e-mail address. There are no costs for means of remote communication.

DISPUTE RESOLUTION
According to a special regulation of the European Union, from February 15, 2016, disputes related to online purchases will be resolved throughout the EU through the ODR platform, which you can access here. This means that if you encounter a problem during an online purchase within the EU (defective product, inability to exchange a product, etc.), you can submit your complaint in a faster and simpler way at the above link. The platform can be used by both consumers and traders, and complaints can be submitted in any of the 23 official languages of the EU.