By using website different-shop.hr you accept these terms of use.
The content of this website is provided by the PLEXI team and it is copyright protected.
Unless otherwise indicated in the content, you have the right to browse, copy, print and distribute (but not modify) the content of this website, under the condition that you use the content for informative, non-commercial purposes, and you place a copyright notification on the content you use.
TERMS OF SALE
These conditions of sale define the procedure for ordering, paying, delivering and returning or complaining about the goods offered on our website. The supplier (Seller) of the products offered in the stranica.hr web store (hereinafter referred to as the "goods") is PLEXI, Kaštel Sućurac, and the buyer of the goods is a visitor to the online catalog who selects at least one product, fills out the electronic order form and sends it to the Seller.
ORDERING
The goods are ordered by electronic form and by phone. The customer must fill in the Profile with basic data for billing and delivery of the desired products and will be notified by e-mail about the completed order.
After selecting a product, you can click on its details and find out everything about it and take a closer look at it, and if you want to buy it, just click on the shopping cart and it will immediately be in it. You can choose quantities in the shopping cart, as well as cancel the purchase. At any moment, your shopping cart is visible and available to you, and you can calmly continue browsing our storefront. After shopping, go back to the shopping cart and select complete order. Notification of a successful purchase will be sent to your e-mail address.
PAYMENT
Payment can be made in the following way:
Payment slip - Internet banking
When choosing this payment method, you will receive an order confirmation with all the information required for payment to your email address. You can then make the payment using internet banking or the way you normally pay your bills - through the bank, post office, Fine, etc. Upon receipt of the payment, we will send you the ordered items.
COMMUNICATION
Various messages are automatically sent to the user's e-mail address after completed activities (registration confirmation, order confirmation, delivery or cancellation notification, confirmation of card debit or transaction cancellation). It is the user's duty to provide correct information about a valid e-mail address. There are no costs for means of remote communication.
DISPUTE RESOLUTION
According to a special regulation of the European Union, from February 15, 2016, disputes related to online purchases will be resolved throughout the EU through the ODR platform, which you can access here. This means that if you encounter a problem during an online purchase within the EU (defective product, inability to exchange a product, etc.), you can submit your complaint in a faster and simpler way at the above link. The platform can be used by both consumers and traders, and complaints can be submitted in any of the 23 official languages of the EU.
RETURN/CLAIM OF GOODS
If the buyer is dissatisfied for any reason, he can send a complaint to the Seller (PLEXI, joint venture for production and services, owned by Zoran and Ivana Ralević) via e-mail to: info@different-shop.hr or in writing to the address: PLEXI, Put Kave 2d, Kaštel Sućurac, Croatia.
The customer has the right to return the goods in the following cases:
- Delivery of goods that were not ordered
- Delivery of expired goods
- Delivery of goods that have a fault or damage that did not occur during transport
The seller will confirm the receipt of the complaint in writing without delay, and we will send the answer in accordance with the Law on Consumer Protection to the Buyer within 15 (fifteen) days from the day the complaint was received.
The seller will accept the full return of damaged, defective or wrongly delivered goods at his own expense, if it is determined that the complaint is justified and that the buyer has not affected the correctness, damage or any defect of the goods.
In the event of a justified complaint, the Customer has the right to terminate the contract with a refund of the amount paid or a replacement for a correct, undamaged and valid product.
In case of inability to deliver other goods, the Seller will compensate the buyer for his costs of returning the goods and the value of the goods that he is no longer able to deliver.
The customer has no right to return products that have been opened/used. All the goods we sell are properly stored in their original packaging. The expiration date marked on the packaging is valid only if it is stored correctly, as indicated on the declaration.
ELECTRONIC COMMUNICATION
By visiting and using www.different-shop.hr, you accept communication via electronic means. You hereby accept that all agreements, notices, announcements and other content delivered to you electronically meet the legal framework as if they were made in writing. If the visitor or user does not have an e-mail address or enters an incorrect one or cannot receive e-mail due to technical reasons, the seller is not obliged to try to inform the user in any other way about the order itself, nor about any other details related to the order, delivery, payment, return funds, complaints and the like. By choosing the Newsletter signup option, you give us your consent to electronically include you in our marketing and other activities that were listed in the Newsletter signup.
There are no costs for means of remote communication.
NOTICE ON HOW TO SUBMIT A CONSUMER COMPLAINT
Pursuant to Art. 10, paragraph 3 of the Act on Consumer Protection (Official Gazette, No. 41/14, 110/15), we inform consumers that they can submit complaints expressing their dissatisfaction with the purchased product or the quality of the service provided in writing, and they will be confirmed in writing without delay of the receipt of that objection. Objections can also be submitted in writing to the address: PLEXI, Put Kave 2d, Kaštel Sućurac, Croatia or by email to: info@different-shop.hr
We will respond to a written consumer complaint no later than 15 days from the day of receipt of the complaint, so please provide us with your contact address for the delivery of the response in your complaint.
Download the complaint form HERE
CONTRACT DURATION
The contract concluded by the consumer for the purchase and sale of products and services is a one-time contract that is consummated by the delivery of goods or services by the merchant and by the payment made by the consumer, and in case it is not terminated. These General Terms and Conditions are an integral part of the concluded Consumer and Merchant Agreement.
UNILATERAL TERMINATION OF THE AGREEMENT
You can fill out a copy of the form for unilateral termination of the contract on our website and send it to us by e-mail.
We will send you the confirmation of receipt of the notice of unilateral termination of the contract by e-mail without delay.
INSTRUCTIONS FOR UNILATERAL TERMINATION OF THE CONTRACT
1. Calculation of the deadline for unilateral termination of the contract
You can unilaterally terminate the contract within 14 days without giving a reason.
In order to be able to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to unilaterally terminate the Agreement before the expiration of the term by an unequivocal statement sent by mail or electronic mail, in which you will state your name and surname, address, telephone number, telefax or e-mail address, and you can also use the attached sample form for unilateral termination of the contract, which is located at the bottom of the page.
The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract were handed over to you or to a third party designated by you, who is not the carrier.
2. Refund of the paid amount
We can issue a refund only after the goods have been returned to us or after you provide us with proof that you sent the goods back to us.
3. Return of goods
Return the goods or hand them over to us without undue delay, and in any case no later than within 14 days from the day you sent us your decision to unilaterally terminate the contract
4. Costs of returning goods
You must bear the direct costs of returning the goods yourself.
5. Consumer responsibility for the reduction of the value of the goods
You are responsible for any reduction in the value of the goods resulting from the handling of the goods, except that which was necessary to determine the nature, characteristics and functionality of the goods.
The right to unilateral termination of the contract is excluded in the cases specified in Article 74 of the Law on Consumer Protection. Complete information related to the right of customers to unilaterally terminate the contract can be found at the link Consumer Protection Act.
Download the form for unilateral contract termination HERE
The consumer, in accordance with the provisions of Art. 79 of the Consumer Protection Act does not have the right to unilaterally terminate the contract if:
RESPONSIBILITY FOR MATERIAL DEFECTS OF THE PRODUCT
Pursuant to the Consumer Protection Act (Official Gazette No. 41/14, 110/15, 14/19), the provisions of the Obligatory Relationships Act (Official Gazette 35/05, 41 /08, 125/11, 78/15) on liability for material defects. The consumer is obliged to inform the seller about the existence of visible defects without delay and at the latest within two months from the day he discovered the defect. As the seller, we are responsible for the material defects of the item that it had at the time of the transfer of risk to the buyer, as well as for those material defects that appear after the transfer of risk to the buyer if they are the result of a cause that existed before that. We are not responsible for the material defect of the sold item that becomes apparent after two years have passed since the sale of the item.
DISPUTE RESOLUTION
Out-of-court settlement of consumer disputes:
In case of a dispute between a consumer and a trader, the consumer can submit a complaint to the Court of Honor of the Croatian Chamber of Commerce or a proposal for conciliation at the conciliation centers.
The proceedings before the courts of honor referred to in paragraph 1 of this article are conducted in accordance with the Rulebook on the Court of Honor at the Croatian Chamber of Commerce and the Rulebook of the Court of Honor at the Croatian Chamber of Crafts, which stipulate that the members of the councils of these courts, in addition to independent legal experts and representatives of traders, are also consumer representatives .
Conciliation before the conciliation centers referred to in paragraph 1 of this article is conducted in accordance with the provisions of the Law on Conciliation, and in accordance with the Ordinance on conciliation of the conciliation center referred to in paragraph 1 of this article.
The Croatian Chamber of Commerce and the Croatian Chamber of Crafts will, with the consent of the minister responsible for consumer protection, make decisions on costs in proceedings before the Court of Honor of the Croatian Chamber of Commerce and the Court of Honor of the Croatian Chamber of Crafts.
Online dispute resolution:
The resolution of disputes arising from online purchases is also possible through the authorized body of the European Commission for dispute resolution (ODR - online dispute resolution) via the following link ec.europa.eu/consumers/odr.
This means that a problem during an online purchase within the EU (defective product, inability to exchange a product, etc.) you can file your complaint in a faster and simpler way at the link above, and the complaint can be filed in any of the 23 official languages of the EU.
We will try to resolve all possible disputes peacefully and by agreement, and in case of dispute, the court in Zagreb has jurisdiction.
In accordance with the Law on Consumer Protection, the provisions of the Law on Obligatory Relations (Official Gazette 35/05, 41/08, 125/11, 78/15) on liability apply to the relationship between the consumer (end user) and PLEXI, in the event of a material defect in the product for material defects.
The seller is responsible for the material defects of the things that he had at the time of the transfer of risk to the buyer, regardless of whether he was aware of this.
The seller is also responsible for those material defects that appear after the transfer of risk to the buyer if they are the result of a cause that existed before that.
It is assumed that a defect that appeared within six months of the transfer of risk existed at the time of the transfer of risk, unless the seller proves otherwise or the contrary arises from the nature of the matter or the nature of the defect.
When there are material defects
There is a disadvantage:
If the buyer, based on the statements of the manufacturer or his representative, expected the existence of certain properties of the thing, the defect is not taken into account if the seller did not know or should have known about these statements, or these statements were refuted by the time the contract was concluded, or they did not influence the buyer's decision to conclude a contract.
The manufacturer, in the sense of responsibility for material defects and guarantees for the correctness of the thing sold, is the manufacturer of the thing, the importer of the thing and any other person who presents himself as a manufacturer by putting his name or title, trademark or other mark on the thing.
PLEXI assumes no responsibility for the accuracy of information or for any errors on this website.
Our goal is that the information is timely and accurate, therefore the content of this website is constantly improved and is subject to change.
Also, we bear no responsibility for any damages or loss caused by the direct or indirect use of this website.
This website can have links which lead to other websites. The user can visit them at his own responsibility. PLEXI is not responsible for the content found on external websites.
The user agrees that no employee of PLEXI, as well as any other person or company, who was involved in the development of this website, can be held responsible towards other persons or companies for any damages or losses which arise from the use of this website.
Accessibility Statement
Compliance Status
We firmly believe that the Internet should be accessible and accessible to everyone, and we are committed to providing a website that is accessible to the widest possible audience, regardless of circumstances and capabilities.
To fulfill this, we strive to adhere as closely as possible to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at level AA. These guidelines explain how to make web content accessible to people with a wide range of disabilities. Adhering to these guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairments, cognitive disabilities, and more.
This website uses various technologies that are intended to be as accessible as possible at all times. We use an accessibility interface that allows people with special disabilities to adapt the user interface (UI) of the website and design it according to their personal needs.
In addition, the website uses an artificial intelligence-based application that runs in the background and constantly optimizes the level of accessibility. This application repairs the HTML of the website, adapts its functionality and behavior to screen readers used by blind users and to keyboard functions used by people with motor impairments.
If you have found a bug or have ideas for improvement, we would be happy to hear from you. You can contact the website operators using the following email info@different-shop.hr
Screen reader and keyboard navigation
Our website implements the ARIA (Accessible Rich Internet Applications) attribute technique, along with various different behavioral changes, to ensure that blind users visiting with screen readers can read, understand and enjoy the website's functions. As soon as a user with a screen reader enters your website, they will immediately be prompted to enter a Screen Reader Profile so that they can browse and navigate your website effectively. Here's how our website covers some of the most important screen reader requirements, along with screenshots of sample code in the console:
Disability profiles supported on our website
Additional UI, design, and readability adjustments
Browser and Assistive Technology Compatibility
We aim to support the widest possible range of browsers and assistive technologies, so that our users can choose the tools that best suit them, with as few restrictions as possible. We have therefore worked very hard to support all major systems that account for over 95% of the user market share, including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers), both for Windows and for MAC users.
Notes, comments and feedback
Despite our best efforts to enable anyone to adapt the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of being accessed, or lack an appropriate technological solution to make them accessible. However, we are constantly improving our accessibility, adding, updating and enhancing its capabilities and features, and developing and adopting new technologies. All of this aims to achieve an optimal level of accessibility, keeping pace with technological advances.
With this Statement we commit to protect the privacy of users, buyers, and visitors of our website, as well as the security of personal information which is provided to us through the website.
This notification describes the type of information we may gather from you when you visit our website, and it explains how we use that data as well as the steps we undertake in order to protect it. Also, the notification describes the choices available to you, regarding the gathering and use of your data, when you visit our website.
Which information we gather about you and how we use it?
Generally, you can visit our website without revealing personal data about yourself. We do not gather personal data about you (such as your name or contact details) when you visit this website, unless you willingly send the data through one of the available forms set up for a certain purpose (contact form, registration form, shopping form, newsletter signup form) and by doing that give your consent so we can gather and use your personal data for the stated purpose. All personal data is used only for the purpose for which it was gathered and for which consent was given. Persons who are 16 years old or older can give consent for the processing of personal data, while parents or guardians can give consent for persons under the age of 16. We will not make the gathered data available to unauthorized third parties in any way, unless for purposes defined by the law. All data is deleted after the purpose for which it was gathered ceases, namely when the contractual relationship is terminated, and at the latest the data is deleted after the expiry of all legal obligations in relation to the storage of personal data.
Here we list additional circumstances in which we will share your information with authorized third parties and additional purposes for which we use your information:
Accounting
We share information with our accountants for tax purposes. For example, we share the invoices we issue and receive with our accountants for the purpose of completing tax returns and year-end accounts.
Type of personal data which is processed
Personal data which is gathered through the contact form: name and surname, e-mail, and additionally a telephone number, if it’s listed.
Personal data which is gathered through the registration form and shopping form: name and surname, e-mail, address, city and postal code, telephone number.
Information which is gathered automatically on our website
We automatically gather information in the server log files, such as your IP address, type of browser, pages for redirection / exit and operating system. We use this information to manage our website and our technical solutions, to understand how visitors browse our website and services, and to improve your experience of using our website and services.
Access and updating your personal data
Our user has the following rights at all times:
If you want to exercise one of the above mentioned rights, contact us through the contact form on our website. Also, you can contact us by phone, which is listed on the website, or by sending mail to our address, which is listed on the website.
Security of your personal data
We are committed to undertaking appropriate technical and organizational measures for the protection of your personal data from unauthorized or illegal handling, as well as from accidental loss, destruction or damage. When you provide your personal data through our website, that information is securely sent over the Internet by using high-quality encoding and stored on our secure servers, which are located in the EU.
Using cookies
This website and its online services may use cookies in order to improve services.
The decision to allow the use of cookies on the website is entirely yours. It should be noted that the website functions optimally only if the use of cookies is allowed.
What are cookies?
Cookies are small files, which your browser saves on the hard drive when you visit our website.
This allows our website to recognize your computer the next time you visit us, so we can provide you with a personalized browsing experience. Cookies are not designed to spy on a user, and they do not keep track of everything that the user does, they are not a malicious code or a virus. Also, cookies are not connected to unwanted messages or spam, they cannot save passwords and are not designed solely for advertising. Information such as your name or e-mail address will not be saved - websites cannot access your personal information or files on your computer.
We need your consent in order to use the cookies in accordance with the Electronic Communications Act, Personal Data Protection Act, EU directives 2002/58/EC i 95/46/EC and the GDPR directive.
Types of cookies
Cookies which are used on this website:
How to accept and reject cookies
You can always block the use of some or all cookies which we use on our website but this can impact its functionality.
The cookie settings framework is found at the bottom of this page. After selecting the settings, you can reset the cookie setting at any time at the bottom of this page.
Additionally, you can accept or reject some or all cookies by adjusting your browser settings. At the following links you can find the information on how to change the settings of some of the most commonly used web browsers: Mozilla Firefox, Google Chrome, Microsoft Internet Explorer, Apple Safari, Opera. Some browsers allow you to surf in anonymous mode, by restricting the quantity of data saved on your computer and automatically deleting permanent cookies saved on your device when you finish your browsing session. There are also numerous third-party applications, which you can add to your browser in order to block or manage cookies. You can also delete cookies, which were previously imported into your browser, by selecting the option to delete browsing history while selecting the option to delete cookies. You can find more detailed information on cookies and adjusting browser settings on the following website www.allaboutcookies.org.